Delivery is by DPD Interlink Express and will be prompt – however if you have not received your package in the UK within 7 days or for outside the UK within 21 days please email or telephone us so we can track and trace. Whilst every effort will be made to meet delivery times/dates, we do not accept liability for the consequences of any delays for any goods or services.
Returns if you should need to return your order please notify us within 3 working days and return in the correct case/packaging and in the condition in which it was received. State the reason clearly for the return of the goods. This should be done within 7 working days of receiving the order.
Exchanges if you should need to please call 01553 611380 to discuss the options available.
Refunds will be processed in the same manner as the payment unless otherwise stated and the refund will be processed within 14 working days of receipt of returned goods whilst they are in the condition as new with packaging. This does not apply to services supplied by The Scissor Boutique. If the packaging is not in the condition you would expect then please do not sign for the package as being in perfect condition.